After your order
We want every Voyaras purchase to feel considered before and after it arrives.
For most products bought online, you may cancel your order within 14 days of receiving the goods. After telling us you wish to cancel, you normally have a further 14 days to return the goods.
Returned items should be handled only as much as reasonably necessary to establish their nature, characteristics and function. A reduction may be made where handling has diminished the value of the goods.
Where the statutory cancellation right applies, we will refund the price paid and the cost of our least expensive standard delivery option. We may wait until the goods are returned, or until you provide evidence that you have sent them back, before issuing the refund. Refunds are made to the original payment method unless otherwise agreed.
Your legal rights are separate from our change-of-mind policy. Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or incorrect, contact us promptly with your order number and, where helpful, photographs of the issue.
For a multi-item Voyaras kit, we may be able to resolve a problem by replacing the affected component. This does not limit any remedy you are entitled to under UK consumer law, including the short-term right to reject qualifying faulty goods.
Legal exceptions can apply to certain goods, including items made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. These exceptions do not remove your rights where goods are faulty or not as described.
Contact us through the Contact page before sending anything back. We will provide the appropriate return instructions and return address for your order. Please do not send returns to a supplier or manufacturer unless we specifically instruct you to do so.
