Frequently asked questions

For launch, Voyaras delivers within the United Kingdom only. We plan to consider additional markets as the brand grows.

Estimated delivery windows are shown at checkout. Some products may be fulfilled by specialist supply partners and items can occasionally arrive separately.

Where tracking is available, we will send details to the email address used at checkout after dispatch.

Most online purchases can be cancelled within 14 days of receipt, subject to legal exceptions. See our Returns & Refunds Policy for the full process.

Contact us and tell us which component is affected. Where appropriate we can often replace the affected component rather than the entire kit, without limiting your statutory consumer rights.

Change-of-mind rights can be excluded for certain personalised goods and for sealed hygiene-sensitive goods once unsealed. Faulty or misdescribed goods remain covered by your statutory rights.

Use our Contact page and include your order number if your question is about an existing order.